Data protection

1. Data protection at a glance

General information

The following information gives a simple overview of what happens with your personal data when you visit our website. Personal data is any data that can be used to personally identify you. You can find detailed information on data protection in our data protection statement below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data collection on this website is performed by the website operator. The contact details of the operator are listed in the imprint of this website.

How do we collect your data?

One way in which your data is collected is by you informing us of your data. This can be data that you enter in a contact form, for example.

Other data is automatically recorded by our IT systems when you visit the website. This is primarily technical data (e.g. Internet browser, operating system or time at which the page was visited). This data is collected automatically as soon as you visit our website.

What do we use your data for?

Part of the data is collected to ensure that the website can be provided without any errors. Other data can be used to analyse your user behaviour.

What do we use your data for?

You have the right to request information on the origin, recipient and purpose of your saved personal data free of charge at any time. You also have a right to demand the rectification, blocking or erasure of this data. You can contact us about this or any other data protection questions at any time using the address listed in the imprint. Furthermore, you have a right to lodge a complaint with the responsible supervisory authority.

In addition, you have the right to demand a restriction of processing of your personal data under certain circumstances. For more details on this, see “Right to restriction of processing” in the data protection statement.

Analysis tools and third-party tools

When you visit our website, your surfing behaviour can be statistically analysed. This is generally done using cookies and analysis programmes. The analysis of your surfing behaviour is generally anonymous; the surfing behaviour cannot be traced back to you. You can deny consent to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following data protection statement.

You can deny consent to this analysis. We will inform you of the consent options in this data protection statement.

2. General information and obligatory information

Data Protection

The operators of these sites take the protection of your data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this data protection statement.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This data protection statement explains which data we collect and what we use it for. It also explains how and why this is done.

Please note that data transfer via the Internet (e.g. via e-mail communication) may have security flaws. It is not possible to completely protect data against access by third parties.

Information on the controller

The controller responsible for data processing on this website is:
Fluid-Competence GmbH
Wideystrasse 36
59174 Kamen
Germany

Represented by:
Sabine Theunissen
Telephone: +49 (0)2307-201 913-0
E-mail: info@fluid-competence.de

The controller is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

Withdrawal of your consent to data processing

Many data processing procedures are only possible with your express consent. You can withdraw consent at any time. An e-mail notification to us is sufficient. The lawfulness of the data processing that takes place up to withdrawal of consent is not affected.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

If data processing takes place on the basis of Art. 6, 1 (e) or (f) GDPR, you have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you; this also applies to profiling based on these provisions. This data protection statement contains the respective legal basis on which processing is based. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims (objection pursuant to Art. 21, 1 GDPR).

Where your personal data is processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data concerning you for such marketing; this includes profiling to the extent that it is related to such direct marketing. Where you object, your personal data will no longer be used for the purposes of direct marketing (right to object pursuant to Art. 21, 2 GDPR).

Right to lodge a complaint with the responsible supervisory authority

In the event of infringements against the GDPR, the data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint with a supervisory authority is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract transmitted to you or to a third party in a commonly used and machine-readable format. If you request the transmission of the data to another controller, this shall only take place where technically feasible.

SSL or TLS encryption

This page uses SSL or TLS encryption for reasons of security and to protect the transfer of confidential content that you send to us as the site operator, such as orders or enquiries. You can identify an encrypted connection by the fact that the address bar of the browser changes from “http://” to “https://” and by the padlock icon in your browser bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, erasure and rectification

Within the scope of the applicable legal provision, you have the right at any time and free of charge to be notified about the personal information that has been saved concerning you, its origin and recipient and the purpose of the data processing and, where applicable, a right to rectification, blocking or erasure of this data. You can contact us about this or any other personal data questions at any time using the address listed in the imprint.

Right to restriction of processing

You have the right to demand the restriction of processing of your personal data. You can contact us about this at any time using the address listed in the imprint. The right to restriction of processing exists in the following cases:

  • If you contest the accuracy of your personal data saved by us, we generally need time to check this. For the duration of this check, you have the right to demand the restriction of processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of its erasure.
  • If we no longer need your personal data, but you require it for the establishment, exercise or defence of legal claims, you have the right to request the restriction of processing of your personal data instead of its erasure.
  • If you have objected to processing pursuant to Art. 21, 1 GDPR, your interests and ours must be weighed. Until it is established whose interests prevail, you have the right to demand the restriction of processing of your personal data.

If you have restricted processing of your personal data, this data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

3. Data collection on our website

Cookies

Some of the Internet pages use cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies help to make our offering more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and that your browser saves.
Most of the cookies we use are “session cookies”. They are deleted automatically at the end of your visit. Other cookies remain saved on your device until you delete them. These cookies enable us to recognise your browser the next time you visit.

You can set your browser so that you are informed of when cookies are used and only allow cookies in individual cases, deny the acceptance of cookies for certain cases or generally, and activate automatic deletion of cookies when you close the browser. Deactivating cookies may affect the functionality of this website.
Cookies that are required for performing electronic communication or for providing certain functions requested by you (e.g. shopping basket function) are saved in accordance with Art. 6, 1(f) GDPR. The website operator has a legitimate interest in saving cookies for the technically faultless and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are saved, these will be handled separately in this Data Protection Statement.

Server log files

The provider of the pages automatically collects and saves information in server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

This data is collected in accordance with Art. 6, 1(f) GDPR. The website operator has a legitimate interest in the technically faultless display and optimisation of its website – the server log files must be collected to ensure this.

Enquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry will be saved and processed by us including all personal data associated with this (name, enquiry) for the purpose of processing your enquiry. We will not pass on this data without your consent.
This data is processed in accordance with Art. 6, 1(b) GDPR insofar as your enquiry is associated with the performance of a contract or measures required prior to entering into a contract. In all other cases, the processing is based on your consent (Art. 6, 1(a) GDPR) and/or our legitimate interests (Art. 6, 1(f) GDPR), as we have a legitimate interest in the effective processing of the enquiries addressed to us.

The data you send to us via contact requests remains with us until you request that it be erased, withdraw your consent to storage of the data or the purpose for saving the data expires (e.g. following completed processing of your enquiry). Mandatory legal regulations – in particular legal retention periods – remain unaffected.

4. Analysis tools and marketing

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses cookies. These are text files that are saved on your computer and enable your use of the website to be analysed. The information this cookie generates on your use of this website is generally transmitted to a Google server in the USA, where it is saved.
The saving of Google Analytics cookies and the use of this analysis tool takes place on the basis of Art. 6, 1(f) GDPR. The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both its web offering and its marketing.

IP anonymisation

We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within Member States of the European Union or in other States party to the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to analyse your use of the website in order to compile reports on website activities and to provide other services to the website operator connected with the use of the website and Internet use. The IP address transmitted by your browser under Google Analytics will not be merged with other data from Google.

[borlabs_cookie_opt_out tracking=“google-analytics“]

Browser plug-in

You can prevent cookies from being saved by making corresponding settings in your browser software; please note, however, that in this case you may not be able to make full use of all functions of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and prevent the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: deactivate Google Analytics.

You can find more information on how Google Analytics handles user data in Google’s Data Protection Statement: https://support.google.com/analytics/answer/6004245?hl=en.

Commissioned data processing

We have concluded a contract on commissioned data processing with Google and fully implement the strict regulations of the German data protection authorities in using Google Analytics.

Duration of storage

Data saved by Google at user and event level which is linked to cookies, user identifications (e.g. user ID) or marketing identifiers (e.g. double-click cookies, Android marketing ID) is anonymised or erased after 14 months. You can find details on this under the following link: https://support.google.com/analytics/answer/7667196?hl=en

5. Plug-ins and tools

Google web fonts

This page uses web fonts provided by Google for the standardised display of typefaces. The Google fonts are installed locally. No connection is established to Google servers for this purpose.